To all my family, friends, customers, business associates and since this is on-line everyone who is bored enough to take the time to read this is an explanation of some major changes happening with Success Express.
Effective at the end of December Success Express will be closing our retail store. It is with great sadness that Paula and I have made this decision but it has become clear that times will just not allow us to remain open. For those local to Plainfield I would like to clarify that the construciton in front of our store has nothing to do with the closing. This construction is a necessary evil and will give this wonderful town a much needed boost in its downtown once it is completed.
Additionally, we are not closing due to a lack of current business. All of our loyal customers have been fantastic over the eight years we have built our business and we would not have made it this far without you. We are deeply pained by any inconvenience our absence will be to you as we have cherished our relationship with every customer regardless of how small or large. This is more of a result of the economic times. I guess you could say we are not too big to fail. Like any growing business we accumulated debt while in our growth mode. The plan was to refinance this debt when it was appropriate to have enough sales and a strong plan to retire it. Unfortunately in past eighteen months many of the financial products we were relying on to assist with cash flow have been removed from the market and it has proven to be impossible to achieve any financing through the banks. (To my Democrat friends this is not Obama's fault, and to my Republican friends this is not Bush's fault. Recesseions happen and when you open a business you gamble. We put our chips on the table and the cards did not come up in our favor.)
Both Paula and I at peace that God will have a plan for us and at some point we will land on our feet. In the meantime here is some information you might need to know depending on your relationship to us.
1. If you are an Embroidery or Promotional Product customer. We will still be able to service you. I intend on maintaining all of our business contacts and vendor relationships to continue providing you with the same high level of service we have become known for. These relationships are important to me and we hope to serve you now and in the future. We just simply will not have a store front so please contact me by e-mail or cell phone once we are closed and I will come to you.
2. If you are a name tag customer. If you name tags are printed we will continue to service you. Orders should come by e-mail and we will get you more information as have the details. If your tags are engraved then we will provide you with assistance in locating a new vendor and assuming we do not sell any of our accounts we will also provide you with the necessary files to take to your new supplier. We will not leave in a position needing to pay new set up charges or having to start over.
3. If you are a screen print customer: We have relationships with several contract screen printers and will still be able to accommodate some of your jobs. On the smaller scale work we will be working to find a quality company to recommend for you.
4. If you are a Meeting Planning Customer: You should not see much change. We will continue to provide our outstanding level of service. We may change company names or web addresses but we will keep you posted as those decisions are made. You may wish to become a fan of our facebook page for any continued updates. Simply search Success Express Meeting Planners to locate the page and become a fan.
5. If you are a Training Customer: Again you should see minor changes at best.
6. If you are a friend or business associate: Personally, I will be looking for a job and would appreciate any assistance you can provide. It would be my pleasure to forward a resume to you if you have contacts or just want to simply see what my qualifications are. I believe there is a wonderful opportunity out there where I can use my talents to be a blessing to an organization so if you know of any opportunities please forward them to me.
7. If you know of anyone looking to open a business or buy a business: We have fixtures, computers, office supplies, desks, slatwall gondolas, clothing racks and much more for sale. Everything must go before then end of December! Make an offer and get a great deal!
Finally to all: Your prayers are of course appreciated. Our family has been very blessed but the next few months are going to be extremely challenging so any prayers will help.
Thank you for your time and I hope to remain in communication with each and every one on you.
God Bless,
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